All I want to do is TopUp!
Posted by Peter | Filed under Websites
After having been a Vodafone pay-as-you-go mobile phone customer for about 6 years, I’m finally changing to a contract deal with O2.
However, it will be a few days before my contract gets setup, so I needed to add some calling/texting credit one last time to my Vodafone mobile. I decided to do it online using my debit card… but to no avail. Here’s what you have to do in order to TopUp online:
- Register an account on the website
- Confirm your mobile phone number via security code
- Register your credit/debit card details with the site
- Select a 4 digit security code to represent your card
- Enter the 4 digit security code again and the last 4 digits of your card
- … What’s next? Who knows? I didn’t get this far…
The first 2 points are absolutely fine and to be expected. But the remainder of the process is ridiculous. All I want to do is use my debit card to make a one-off payment… I do NOT want my card details permanently stored on their server. I appreciate their attempt at security too… but remembering off the top of your head which cards you have and have not registered with them, and which security code you picked, is going too far.
Maybe that system works for some people… but it’s a nuisance. It would be much simpler just to let me enter all my card details in full, every time I want to TopUp online. Sure, it might not enable all the “text to TopUp” features which automatically charge your card/account… BUT I WOULDN’T WANT THAT TO HAPPEN ANYWAY!
Call me old-fashioned, but my debit card details are mine to look after. If some people want to have theirs stored online for convenience, then fine… but do not force the rest of us to do it too.
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